Maderacraft guarantees all of our products for a three (3) month period from the day it has been shipped with normal installation and use. The warranty will cover against any manufacturer’s defects in workmanship or design. We will gladly issue you a full refund for the item purchased but the customer is responsible for the return shipping costs. We all make mistakes and so if we sent you the wrong item we will gladly replace it and the cost of return shipping is on us.
Warranty is only valid with the original purchaser, with a valid order# and matching email address that corresponds to our records. If you have any issues with your product, please be sure to contact our team at support[at]maderacraft.com and we will gladly review your claim to see how we can help you
Returns, Refunds & Exchanges
Maderacraft will accept returns within 15 days of the date that the item was delivered. All exchanges will only be made with the identical product originally purchased. If that product is no longer available a suitable replacement will be offered. All items sent for refund or exchange must be unused, in perfect condition with the original packaging. If the product is not returned in this condition, Maderacraft retains the right to refuse refund or exchange. We will gladly issue a full refund, however the customer is responsible for the return shipping costs unless the item shipped was incorrect or damaged.
It’s important to note that all Maderacraft products are handmade from natural wood, and may therefore contain some imperfections that are inherent with this material, just as they were meant to be. Our warranty will not cover the usual characteristics of this material including properties of the wood grain, knots, and colour blends. The warranty will not cover any alterations in the appearance of these wood products over time as the natural oils from your hand may impact the finish.
Each tree is unique and so the item shipped to you may differ slightly than the images shown on our website. We do our best to ensure consistency between our products but issues with colour and grain are not acceptable grounds for return.
Wood is a durable material but we do not cover damage due to impact from dropping your phone, damage from abuse, extreme temperatures, and exposure to moisture. It's also important to note that adding and removing a phone to your cover can cause the wood to flex, putting it at a higher risk of cracks and other damage. This is not covered by the Maderacraft warranty, so we urge you to place the cover on your phone and let the appreciation begin instead of trying to repeatedly take it on and off.
Our Maderacraft products were designed to work with genuine Apple products including the standard charger and earbuds. We cannot guarantee that aftermarket peripherals such as headphones or docking station will fit your device once our product has been installed. This will not be valid grounds for return/refund.
All products are shipped by our team within 1-3 business days from the date the items were purchased. All packages will be shipped by Canada Post and buyers will be provided with a tracking number. You can also track you package from our site here.
Maderacraft will ship worldwide and we offer real time shipping rates. The customer is responsible for all customs fees, import duties and taxes imposed by the country’s respective customs department. We are not responsible for any delays in shipping related to issues encountered at the border or by customs for the receiving country. Customer will not be eligible for refund or replacement if they abandon their package.
Maderacraft gladly accepts VISA, Mastercard, American Express and PayPal.
Take care of your wood, and your wood will take care of you. Avoid placing your Maderacraft products in highly humid or dry areas. Direct sunlight may slightly darken or lighten the wood. Avoid direct contact with heat (i.e. flame) and water. Avoid contact with certain materials, such as rubber, which might react with the finish.
How to clean:
Dust with a dry, soft cloth often. Remove any soil buildup with a damp cloth and dry immediately. For heavy buildup, use a damp cloth with warm soapy water and dry immediately. Wipe spills immediately with a soft dry cloth. Do not use harsh chemicals or abrasives. Avoid alcohol or ammonium containing cleaners. You wouldn’t Windex a tree would you?